"Every system has two sets of rules: The rules as they are intended or commonly perceived, and the actual rules (“reality”). In most complex systems, the gap between these two sets of rules is huge."
"Innovation comes from long-term thinking and iterative execution."
"…I realized the world of business really separates into…two groups. The attackers are the entrepreneurs who are disrupting the status quo, trying to change the world, take the hill, anything is possible, and have nothing to lose in most cases. They’re driven by passion and the idea and intensity. Large organizations — and it’s true of Fortune 500s and it’s also true of governments and other large organizations — are defenders. These guys aren’t trying to pursue the art of the possible, how to maximize opportunity. They actually are trying to minimize the downside, and hedge risk. They’re trying to de-risk situations. Entrepreneurs can’t even think this way. It’s not even a concept they understand."